Refund Policy

If you’re not happy with your license, you can get a full refund within 14 days of purchase. No questions asked. Refunds are limited to one per customer.

How to Ask for a Refund

Email support@plotafile.com from the address you bought with, or include your order ID from the receipt. You don’t need to give a reason.

What Happens Next

• We issue the refund through Dodo Payments, our reseller, to your original payment method, usually within a couple of days of your email.
• How long it takes to reach your account depends on your bank or card provider, often 5–10 business days.
• Your license ends once it’s refunded.

After 14 Days

We don’t offer refunds after 14 days, except where the law requires one. If something isn’t working, email us anyway. We’d rather fix it.

Cancellations

A license is a one-time purchase, not a subscription, so there is nothing to cancel.